1. Full refunds
A full refund applies where we miss the agreed AEST deadline without prior agreement, where no tutor could be matched to your booking, or where the service delivered is materially different from the service purchased.
Refund Policy
Every booking is covered by a clear, AUD-denominated refund policy. If we miss an agreed deadline or fail to deliver the service you paid for, you get your money back.
Last updated: 10 September 2026 (AEST)
2. Partial refunds
Where only part of a booking was delivered — for example, editing was completed but a scheduled tutoring session was not — we refund the undelivered portion on a pro-rata basis.
3. Cancellations
Cancel before a tutor has started and you receive a 100% refund. Cancel after work has begun and the refund reflects the hours or word count already completed.
4. Situations not covered
Refunds are not available for a grade you were unhappy with, for changes to your brief made after work began, or where you did not act on the feedback provided. We coach and correct; we do not guarantee marks.
5. How to claim
Email support@managementassignmenthelp.au or call +61 370 761 224 within 14 days of delivery with your order reference and the reason for the claim. We acknowledge claims within 24 hours AEST.
6. Processing times
Approved refunds are returned to the original AUD payment method within 5–10 business days. Card issuers may take a further few days to display the credit.
7. Australian Consumer Law
Nothing in this policy limits your rights under the Australian Consumer Law, including remedies for services not supplied with due care and skill.